Refund Policy
Refund Policy
Last Updated: 16 March 2026
At E-Q'zeen Inc., we strive to provide reliable and professional services.
This Refund Policy outlines the circumstances under which refunds may or may not be provided.
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1. Service Nature
Our services involve:
* technical setup
* consulting
* onboarding assistance
* software integrations
Once service delivery begins, resources and technical work are allocated.
For this reason, most services are non-refundable.
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2. Subscription Services
For subscription-based services:
• payments are billed in advance
• subscriptions remain active for the paid billing cycle
Cancellation of a subscription will stop future billing, but does not automatically trigger a refund for the current billing period.
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3. Non-Refundable Situations
Refunds will not be issued in the following cases:
* change of mind after purchase
* failure to use the service
* platform restrictions imposed by third parties
* WhatsApp policy violations by the client
* suspension of accounts due to misuse
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4. Exceptional Cases
Refunds may be considered only if:
* a duplicate payment occurred
Refund requests must be submitted within 7 days of the payment date.
All refund decisions are made at the sole discretion of E-Q'zeen Inc..
---
5. Payment Gateway Processing
Payments are processed through third-party payment providers such as Razorpay.
Refunds, if approved, will be processed through the same payment method used for the original transaction.
Processing times may depend on the payment provider.
---
Last Updated: 16 March 2026
At E-Q'zeen Inc., we strive to provide reliable and professional services.
This Refund Policy outlines the circumstances under which refunds may or may not be provided.
---
1. Service Nature
Our services involve:
* technical setup
* consulting
* onboarding assistance
* software integrations
Once service delivery begins, resources and technical work are allocated.
For this reason, most services are non-refundable.
---
2. Subscription Services
For subscription-based services:
• payments are billed in advance
• subscriptions remain active for the paid billing cycle
Cancellation of a subscription will stop future billing, but does not automatically trigger a refund for the current billing period.
---
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
* change of mind after purchase
* failure to use the service
* platform restrictions imposed by third parties
* WhatsApp policy violations by the client
* suspension of accounts due to misuse
---
4. Exceptional Cases
Refunds may be considered only if:
* a duplicate payment occurred
Refund requests must be submitted within 7 days of the payment date.
All refund decisions are made at the sole discretion of E-Q'zeen Inc..
---
5. Payment Gateway Processing
Payments are processed through third-party payment providers such as Razorpay.
Refunds, if approved, will be processed through the same payment method used for the original transaction.
Processing times may depend on the payment provider.
---